FAQ's | PCR JLT

What do you need to rent a car ?

Minimum Documents Required:

Active Credit Card
Emirates ID or Passport Copy
UAE Driving License or International Driving Permit
Advance Rental Payment
Refundable Deposit

What is the policy on off-road driving?

Off-road use is a violation of the rental agreement and is not allowed.

What happens if I return the car late?

There is 01 hour grace allowed after the car rental start time after that, An Additional day charge is applied

What kind of driverâ€™s license is required to drive in the UAE and does it have to be an International License?

For UAE Residents: A valid UAE Driving License.
For Visitors (on visit/transit visa) from GCC Countries: A valid GCC country driving license.
Visitors to European and Western Countries are eligible to drive their home country License.

Is parking available and are there any procedures?

Parking in UAE is readily available. Parking along the road side is paid parking with parking meter installed all over UAE.

What should I do when my vehicle needs servicing and maintenance?

Please inform Premium Car Rentals customer service representatives. They will book your vehicle in for service and arrange a replacement vehicle.

What should I do if I receive a traffic offence/parking notice?

All fines or offences related to Premium Car Rentals vehicles are processed by our team and subsequent notification and costs are invoiced to the customer.

What is your policy on traffic violations?

Drivers are expected to abide with the traffic rules and regulations. For every traffic fine incurred you will be charged fee of 10% to cover administration charges as per contract.

What is your policy on Hit & Run?

In case of Hit and Run, the customer is liable to pay Insurance Excess as per the contract. Police report is mandatory.

What should I do if my vehicle is stolen?

Report the theft to the police immediately, obtain a copy of the police report and then notify Premium Car Rentals immediately.

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